​

Terms & Conditions

1. Billing Terms:

Full payment is due at the time of job completion, upon approval by a facility representative. We accept the following payment methods:

• Check

• Credit Card (Visa, MasterCard, AMEX

 

2. Chamber Cleaning Guarantee Terms:

Chamber cleaning is guaranteed at the time-of-service completion.

Please note: The cleanliness of the sterilizer chamber is guaranteed only at the time of inspection. No complaints or dissatisfaction will be acknowledged after the inspection and approval, as rust, scale, and lime buildup can reoccur due to multiple factors, including:

• Water and steam quality

• Frequency of sterilizer use

• Storage conditions post-cleaning

• Material compatibility within the chamber

Once the sterilizer is cycled after cleaning or remains unused for extended periods, new buildup or discoloration may occur, which is not covered under this cleaning service guarantee.

​

3. Service Availability:

All cleaning and maintenance services are subject to equipment type, site readiness, and technician availability. Some services may not be applicable to certain sterilizer models.

​

4. Component Replacement:

If corroded or damaged parts (e.g., rack weldments, retaining screws) are discovered during service, replacement parts may be required and billed separately.

​

5. Environmental Compliance:

All chemicals used in our descaling processes are carefully selected to ensure environmental safety and full compliance with local, state, and federal regulations. Our cleaning solutions meet industry standards for responsible use and disposal.

​

6. Liability Disclaimer:

While all services are performed by trained technicians using approved procedures, MEDICLAVES is not responsible for pre-existing equipment damage or malfunctions unrelated to the cleaning process.

​

7. Cancellation & Rescheduling:

If the facility cancels a service after the technician has been dispatched, travel and labor time will be billed. A minimum of 24 hours’ notice is required for cancellations or rescheduling. Failure to do so may incur a service fee of $335.00.

​

8.  Facility Responsibilities:

The facility must:

• Provide a clean, ventilated, and safe work environment with proper lighting, fire extinguishers, and emergency exits.

• Ensure safe parking or provide ticket validation; otherwise, parking fees will be added to the invoice.

• Follow technician instructions to prepare equipment in advance.

• Report any malfunctions before the scheduled PM or service. 

​​

9. Late Payments:

A late fee of $150.00 may be applied to overdue balances.

 

10.Pre-Existing Chamber Condition:

Mediclaves is not responsible for any pre-existing wear, peeling, corrosion, delamination, or coating damage to Amsco Eagle nickel-clad chambers resulting from prior cleaning methods, use of harsh or unauthorized chemicals, abrasives, sanding, or improper maintenance practices.

​

11.  Corrosion and Limited-Service Liability

If excessive corrosion is observed during the inspection or disassembly process, Mediclaves technicians reserve the right to determine that proceeding with the full removal of the rack weldment assembly poses a high risk of damage to the chamber or internal components.

In such cases, Mediclaves may, at its sole discretion:

• Limit the service to cleaning only the accessible, open areas of the chamber, and recommend either the full replacement of the rack weldment assembly, or in severe cases, complete replacement of the sterilizer unit.

  • The client acknowledges and agrees that:

• Corrosion-related limitations may affect the scope and results of the cleaning process.

• Mediclaves is not liable for any damage arising from corrosion-related disassembly unless due to gross negligence.

• Decisions to limit service are made in the interest of preserving equipment’s integrity and patient safety. By accepting service, the client agrees to these terms and understands that in cases of extreme corrosion, full cleaning and disassembly may not be feasible or advisable.

 

12.  Service Guarantee

Mediclaves guarantees that all sterilizer cleaning services will be performed by qualified technicians using industry-accepted tools, procedures, and cleaning agents in accordance with applicable guidelines from the Association of periOperative Registered Nurses (AORN) and the Association for the Advancement of Medical Instrumentation (AAMI).

However, due to the variable condition of equipment—particularly in cases of advanced corrosion, thermal discoloration, or structural wear—Mediclaves does not guarantee the cosmetic appearance of the sterilizer chamber following service. Discoloration (e.g., black, brown, yellow, green), pitting, or staining may remain after cleaning and do not reflect incomplete or inadequate service.

The purpose of the cleaning is to:

• Improve hygiene,

• Maintain functional compliance,

• Support accreditation and operational readiness.

 

13.  Limitations of Guarantee

Mediclaves does not warrant or guarantee against future corrosion, buildup, or mechanical failure resulting from pre-existing conditions or continued use. In cases where service is limited due to corrosion risks, no guarantee is made regarding the performance or longevity of partially cleaned or non-disassembled components. Recommendations for part replacement or sterilizer replacement are made in the best interest of safety and equipment performance, and Mediclaves is not responsible for any outcomes resulting from deferral of such recommendations. By agreeing to service, the client acknowledges these terms and accepts that results may vary based on the age, condition, and usage history of the equipment.

​

14.  Service Cancellation Policy

To ensure efficient scheduling and allocation of resources, Mediclaves maintains the following service cancellation policy:

 1. Client-Initiated Cancellations

• Cancellations must be made at least 24 hours prior to the scheduled service appointment.

• Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of $335.00, 

2. Technician-Initiated Cancellations

Mediclaves reserves the right to cancel or reschedule service in the event of:

• Unsafe working conditions,

• Equipment that is not properly powered off or cooled down per pre-service instructions,

• Discovery of severe corrosion or unsafe conditions that make service infeasible or unsafe,

• Emergencies or unforeseen circumstances (e.g., inclement weather, technician illness, supply delays).

 

In such cases, every reasonable effort will be made to reschedule the service at the earliest available time with no additional cost to the client.

 

3. Right to Refuse or Discontinue Service

Mediclaves reserves the right to refuse or discontinue service at any time if:

• The technician deems the equipment unsafe or beyond practical repair,

• The client fails to comply with preparation instructions,

• There is evidence of prior damage, tampering, or excessive corrosion that may result in equipment failure or liability.

​​

15. Chamber Condition Assessment (Post-Inspection)

If chamber conditions are uncertain (heavy corrosion, missing parts, unknown condition), Mediclaves may require a $285.00 inspection prior to scheduling. Mediclaves may also request chamber photos to evaluate condition and plan resources.

 

16.  Health & Chemical Exposure Disclaimer

Mediclaves is committed to performing all sterilizer cleaning services using industry-standard chemical agents and safety practices, including products such as CLR (Calcium, Lime & Rust Remover) and Muriatic Acid where applicable. These chemicals are applied only by trained personnel in accordance with manufacturer safety guidelines and regulatory standards.

1. Health Disclaimer

By agreeing to service, the client acknowledges and accepts the following:

• Mediclaves is not liable for any illness, allergic reaction, respiratory condition, or health issue experienced by any person before, during, or after the cleaning service, whether on-site personnel, patients, or third parties.

• It is the responsibility of the client and facility management to ensure appropriate ventilation, access control, and occupant safety before, during, and after the service visit.

• Clients are advised to keep staff and patients clear of the service area during chemical application and for a reasonable period afterward, as recommended by safety data sheets (SDS) for the chemicals used. This clause applies regardless of whether the service is performed in a clinical, laboratory, surgical, or industrial setting.

​​

17. Cosmetic Disclaimer

The purpose of the cleaning service provided by Mediclaves is to remove mineral buildup, improve hygiene, and ensure the sterilizer meets operational and accreditation standards (e.g., AORN, AAMI). It is not a cosmetic restoration or resurfacing service.

​

Clients should understand and acknowledge the following:

​

• After cleaning, the sterilizer chamber will not appear brand new or return to a bright silver finish.

• Common discolorations such as black, brown, yellow, or green stains may still be visible after cleaning.

• These stains are typically caused by thermal oxidation and long-term exposure to high temperatures, which alter the surface of stainless steel.

• Surface discoloration is often an indicator of the temperatures the metal has reached over time.

• These discolorations do not affect sterilizer performance or hygiene when cleaned correctly.

• The chamber will naturally accumulate new buildup over time as part of normal sterilizer use.

By accepting this service, the client acknowledges that visual imperfections may remain and that the objective is functionality, hygiene, and regulatory compliance—not cosmetic restoration.

​

18.  On-Site Safety & Liability Disclaimer

During cleaning and maintenance procedures, it is normal for water or chemical residue to be present on or around the work area. While all reasonable precautions are taken to maintain a safe environment, wet surfaces may pose a slip hazard.

1. Client Acknowledgment

• Mediclaves is not responsible for any injuries, slips, falls, or accidents resulting from water drips, wet floors, or chemical use during or immediately after service.

• The client is responsible for notifying on-site staff and ensuring proper safety signage and restricted access to the service area during and after cleaning.

2. Restricted Access Policy

To ensure technician and staff safety:

• No facility personnel, patients, or visitors are allowed near or inside the immediate service area while work is in progress.

• Technicians are authorized to pause or discontinue work if unauthorized individuals enter the service zone, potentially delaying service or incurring additional charges.

By proceeding with the service, the client agrees to enforce a safe and clear work zone and accepts full responsibility for any injuries or incidents resulting from failure to comply.

​

19. Protection of Surrounding Equipment

To ensure a safe and damage-free work environment, the area surrounding the sterilizer must be cleared up of all valuable, sensitive, or non-essential equipment prior to the arrival of Mediclaves technicians.

1. Client Responsibility

• It is the client’s sole responsibility to remove or protect any equipment, tools, monitors, carts, computers, or personal items located near the sterilizer or in the technician’s work area.

• Mediclaves is not responsible for any damage, loss, or malfunction of nearby equipment or property caused by water exposure, chemical use, movement of tools, or accidental contact during service.

Failure to clear the area may result in:

• Delays, Rescheduling, or Additional charges for technicians wait time or worksite preparation.

By accepting service, the client acknowledges and agrees to remove all valuable or sensitive equipment from the immediate work zone and understands that Mediclaves will not be held liable for damage to items left in proximity to the sterilizer.

 

20. Client Acknowledgment and Acceptance

By signing below, the client acknowledges that they have read, understood, and agreed to the Terms and Conditions outlined by Mediclaves, including but not limited to:

• Scope and limitations of service,

• Corrosion and cosmetic disclaimers,

• Health and chemical exposure policies,

• Cancellation terms, and recommendations regarding part replacement or equipment condition.

 

The client understands that this is a professional cleaning service, not a cosmetic restoration, and that visible discoloration, corrosion, or staining may remain following service.

The client further agrees to release Mediclaves and its technicians from any liability relating to:

• Health issues before or after cleaning, Pre-existing equipment conditions, and outcomes related to deferred service or declined recommendations.

 

​

 

​